112. Career Fairy
When I first started going to the dentist after a huge gap (in years, not in my teeth), I was a mess. I never flossed, my gums were very squirty and I brushed pretty unimpressively. Move forward a few years later and now I floss about 75% of the days, I use a cool electric brush and I take a lot better care of my dental health. All of this through the coaching and encouragement of my dental assistant.
Throughout those years, my dentist has not seen a story of improvement. Just another guy he sees for 5 minutes and still is not great at oral health. I feel he could use some lessons from my dental assistant about behavior change.
I see the same pattern in other professions. We are biased about what we do, so we expect others to be like us. Dentists see people who don’t give a crap about oral health. Doctors see people who don’t care about their health as much as they should. Nutritionists see hedonistic pigs. I see broken processes everywhere. We have to not let our optics blind us to the improvement our customers are making in this mess of an existence.
I hope my dentist never finds this comic.
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